Privacy Policy
Last updated: 27 August 2026
NIP AND FAB LIMITED (“Nip + Fab”, “we”, “us” or “our”) values your privacy and is committed to protecting your personal data.
The Fix is a brand and product line of NIP AND FAB LIMITED and is not a separate legal entity. This Privacy Policy explains how NIP AND FAB LIMITED collects, uses, stores and shares your personal data when you visit, create an account on, interact with or make a purchase from www.nipandfabthefix.com (the “Website”).
For the purposes of applicable data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, the data controller responsible for your personal data is:
NIP AND FAB LIMITED
Company number: 07147814
The Studio Building, 6th Floor
21 Evesham Street
London
W11 4AJ
United Kingdom
For questions about this Privacy Policy or the way we use your personal data, please contact:
customerservice@nipandfabthefix.com
1. Personal Information We Collect
Depending on how you interact with The Fix and the Website, we may collect the following categories of personal data.
Information You Provide Directly
When you create an account, place an order, subscribe to marketing communications, contact customer services, participate in a promotion or otherwise interact with us, you may provide information including:
your first and last name;
email address;
telephone number;
billing address;
shipping address;
postcode;
account information;
order and purchase information;
marketing preferences;
communications you send to us;
reviews, survey responses or other feedback you choose to provide; and
any other information you voluntarily provide to us.
You do not necessarily need to create an account to make a purchase from the Website.
Order and Transaction Information
When you purchase from The Fix, we collect information about your transaction, including:
products purchased;
order value;
discounts or promotional codes used;
delivery information;
payment method;
returns and refunds; and
transaction and order history.
Payment transactions are processed by secure third-party payment service providers.
We do not normally receive or store your complete payment card details. Payment providers may provide us with limited payment information necessary to manage your transaction, such as payment status, payment method or limited card identification information.
Information Collected Automatically
When you visit or interact with the Website, we and our service providers may automatically collect certain technical and usage information, including:
IP address;
device type;
operating system;
browser type;
browser settings;
approximate location derived from IP address;
pages viewed;
referring website or source;
browsing and shopping activity;
products viewed;
items added to your basket;
checkout activity;
interaction with emails or advertising; and
cookie and similar technology identifiers.
Some of this information may constitute personal data where it can identify or be linked to an individual or device.
For more information about cookies and similar technologies, please see the Cookies section below and the cookie preference tools available on the Website.
2. How We Collect Your Personal Data
We collect personal data:
directly from you;
automatically when you use the Website;
when you purchase or interact with The Fix;
from payment, delivery and fulfilment providers;
from our ecommerce and technology providers;
from analytics and advertising platforms;
from social media platforms where you interact with us;
from customer service and review platforms; and
from other service providers acting on our behalf.
Because The Fix is a brand of NIP AND FAB LIMITED, information relating to The Fix may be processed within systems and infrastructure operated by or for NIP AND FAB LIMITED.
3. How We Use Your Personal Information
We use your personal data only where we have a lawful basis to do so.
To Process and Fulfil Your Orders
We use your information to:
process your order;
take and verify payment;
arrange delivery;
provide order confirmations and updates;
process returns and refunds;
provide customer support; and
manage your account.
Our lawful basis for this processing is generally that it is necessary to perform our contract with you or to take steps at your request before entering into a contract.
Customer Service
We use your contact details and order information to respond to enquiries, resolve issues, handle complaints and provide information about your purchases.
Depending on the circumstances, this processing is necessary to perform our contract with you or is carried out for our legitimate interests in providing effective customer service and operating our business.
Improving Our Website, Products and Services
We may use personal data to:
analyse Website performance;
understand how customers use the Website;
improve Website functionality and user experience;
understand product and shopping preferences;
improve our products and services;
conduct research and analysis; and
measure business performance.
Where this involves non-essential cookies or similar tracking technologies, we will obtain consent where required by law.
Otherwise, we may rely on our legitimate interests in improving our business, products and services.
Fraud Prevention and Security
We may process information to:
prevent and detect fraudulent transactions;
protect our customers;
protect the security of the Website;
enforce our terms and policies; and
investigate suspected misuse or unlawful activity.
We do this where necessary for our legitimate interests in protecting our business and customers and, where applicable, to comply with legal obligations.
Legal and Regulatory Obligations
We may process and retain personal data where necessary to:
comply with applicable laws;
maintain accounting and tax records;
respond to lawful requests from authorities;
establish, exercise or defend legal claims; and
comply with regulatory requirements.
Our lawful basis is compliance with a legal obligation or, where applicable, our legitimate interests.
4. Marketing Communications
We may use your contact details to send you information about The Fix products, launches, offers, events and other relevant marketing.
Where required by law, we will obtain your consent before sending electronic marketing.
In certain circumstances, we may contact existing customers about similar products or services where permitted under the applicable “soft opt-in” rules, provided that you were given a clear opportunity to opt out when your details were collected and are given an opportunity to opt out in each subsequent marketing communication.
Where you specifically subscribe to The Fix marketing, your information will primarily be used to communicate with you about The Fix.
Because The Fix forms part of the Nip + Fab brand, marketing may also refer to Nip + Fab where this was made clear to you when your information was collected, where you have consented to this, or where otherwise permitted by applicable law.
You can unsubscribe from marketing communications at any time by:
clicking the unsubscribe link in any marketing email;
using any preference centre made available to you; or
contacting us at customerservice@nipandfabthefix.com.
Your decision to opt out of marketing will not affect service communications that are necessary to administer an order or account.
We may retain limited information about your opt-out request in a suppression list to ensure that we respect your marketing preferences.
5. Online Advertising and Personalisation
Subject to your cookie and privacy choices, we may work with advertising and social media platforms to:
show The Fix advertising on other websites and platforms;
measure advertising effectiveness;
create relevant advertising audiences;
understand customer journeys; and
personalise marketing content.
This may involve the use of cookies, pixels, device identifiers and similar technologies.
Where consent is legally required for these technologies, they will not be used for advertising or similar non-essential purposes unless you have provided the relevant consent.
You can manage your choices through the cookie preference tools available on the Website.
6. Sharing Your Personal Information
We do not sell your personal data.
We may share personal information with trusted third parties where necessary to operate The Fix and the Website.
These may include:
Ecommerce and Website Providers
Providers that host, operate and support our Website and ecommerce infrastructure, including our ecommerce platform and associated technology providers.
Payment Providers
Banks, card processors, digital payment services, buy-now-pay-later providers and other payment providers available through our checkout.
These providers may process your personal information in accordance with their own privacy policies and, in certain circumstances, act as independent data controllers.
Delivery and Fulfilment Providers
Warehouses, fulfilment partners, couriers, delivery companies and other organisations responsible for preparing and delivering your purchases.
Technology and Professional Service Providers
This may include:
email and communications providers;
customer relationship management platforms;
analytics providers;
website developers and hosting providers;
customer service platforms;
customer review providers;
marketing and advertising agencies;
social media and advertising platforms;
fraud prevention services;
IT and security providers;
accountants;
auditors;
lawyers; and
other professional advisers.
Government, Regulators and Law Enforcement
We may disclose personal information where required by law or where reasonably necessary to protect our rights, customers, employees or business.
Business Transactions
If all or part of NIP AND FAB LIMITED or its business or assets are sold, reorganised, transferred or merged, personal data may be disclosed or transferred as part of that transaction, subject to applicable data protection law.
We may also share aggregated or anonymised information that does not reasonably identify an individual.
7. The Fix and Nip + Fab
The Fix is a brand and product line operated by NIP AND FAB LIMITED.
The Fix and Nip + Fab therefore do not operate as separate legal data controllers merely because they use different brand names or websites.
Personal data collected through www.nipandfabthefix.com may be processed using systems, employees and service providers used by NIP AND FAB LIMITED to operate its business.
Any use of your personal data will remain subject to the purposes, lawful bases and privacy protections described in this Privacy Policy.
This does not mean that subscribing to marketing from one brand or channel automatically constitutes consent to receive all marketing from every other brand or channel operated by NIP AND FAB LIMITED. Marketing preferences will be managed in accordance with applicable law and the choices made available to you when your information is collected.
8. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Website.
Cookies may fall into the following categories:
Strictly Necessary Cookies
These cookies are required for the Website to operate correctly and may support functions such as:
shopping baskets;
checkout;
account login;
security;
fraud prevention; and
remembering privacy choices.
These cookies generally cannot be disabled where they are strictly necessary to provide the Website or a service you have requested.
Analytics Cookies
These help us understand how visitors interact with the Website, identify problems and improve performance and user experience.
Preference and Functional Cookies
These allow the Website to remember choices and preferences and provide enhanced or personalised features.
Advertising and Targeting Cookies
These may be used to:
provide relevant advertising;
measure advertising performance;
understand the effectiveness of campaigns;
build advertising audiences; and
limit how often you see an advertisement.
Where required by law, analytics, advertising and other non-essential cookies will only be used after you have provided consent.
You can accept, reject or manage non-essential cookies through the cookie consent or preference tools available on the Website.
You can change your preferences at any time using those tools.
9. International Transfers
Some of our service providers may process or store personal data outside the United Kingdom.
Where your personal data is transferred outside the UK, we take steps designed to ensure that it receives an appropriate level of protection.
Depending on the destination and circumstances, this may include relying on:
UK adequacy regulations;
contractual safeguards approved under UK data protection law, including the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses; or
another lawful transfer mechanism available under applicable data protection law.
You can contact us if you would like further information about the safeguards used for international transfers involving your personal data.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, regulatory, fraud prevention and reporting requirements.
The length of time we retain information depends on factors including:
the type of personal data;
the reason we collected it;
the length of our relationship with you;
applicable legal and regulatory requirements;
whether the information is required to establish, exercise or defend legal claims; and
applicable limitation periods.
Where personal data is no longer required, we will delete or anonymise it in accordance with our data retention practices.
Where you opt out of marketing, we may retain limited information on a suppression list so that we can continue to respect your preference.
11. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
access the personal data we hold about you;
correct inaccurate or incomplete personal data;
request deletion of your personal data;
restrict the way we use your personal data;
object to certain types of processing;
object to direct marketing at any time;
request data portability where applicable;
withdraw consent at any time where processing is based on consent; and
raise a complaint about how your personal data is being used.
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact:
We may need to request information from you to verify your identity before responding to a request.
We will respond to valid requests without undue delay and within the timeframe required by applicable data protection law, which will normally be within one month.
In certain circumstances, the law allows this period to be extended. If this applies, we will let you know.
12. Automated Decision-Making and Profiling
We may use information about browsing, purchasing and engagement behaviour to help personalise communications, understand customers and improve advertising.
We do not normally make decisions about you based solely on automated processing that produce legal or similarly significant effects.
Some third-party providers, such as payment, fraud prevention or payment-financing providers, may carry out their own automated assessments. Where applicable, their processing is governed by their own privacy notices.
13. Keeping Your Information Secure
We take appropriate technical and organisational measures designed to protect personal data against:
unauthorised access;
accidental loss;
destruction;
misuse;
alteration; and
unauthorised disclosure.
We also require service providers that process personal data on our behalf to implement appropriate safeguards in accordance with their contractual and legal obligations.
No internet-based system is completely secure, and we cannot guarantee the absolute security of information transmitted through the Website.
14. Third-Party Websites
The Website may contain links to websites, platforms or services operated by third parties.
If you follow a third-party link, that organisation may collect and process your personal data under its own privacy policy.
We are not responsible for the privacy practices of third-party websites or services and encourage you to review their privacy information before providing personal data.
15. Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first at:
You also have the right to make a complaint to the UK supervisory authority:
Information Commissioner’s Office (ICO)
www.ico.org.uk
You may also have the right to complain to another relevant data protection authority depending on where you live.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
our Website;
our products or services;
the way we process personal data;
our service providers; or
applicable legal or regulatory requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we use and protect your information.
17. Contact Us
For questions about this Privacy Policy, your personal data or your data protection rights, please contact:
NIP AND FAB LIMITED
The Studio Building, 6th Floor
21 Evesham Street
London
W11 4AJ
United Kingdom
Data protection enquiries:
customerservice@nipandfabthefix.com