Free UK DPD next day delivery on all orders (order before 11am for next working day)

Orders placed before 11am Monday through Thursday will be dispatched the same day. If you place your order after 11am, on a Friday, or on a public holiday, we'll ship it out on the following working day. 

Please note we do not deliver on the weekends or bank holidays. For pre-weekend delivery DPD Courier service, please order before 11am on Thursday. Please be aware there may be some restrictions to this service when shipping to remote areas.

We now offer the option of selecting a DPD Click and Collect at checkout which is a convenient delivery option. Your parcel would be delivered to your selected DPD Pick Up Point for you to collect at your earliest convenience within 7 days of the parcel being delivered.

Order until 11am for next day collection.

Tracking for this type of delivery should be done via the DPD website as per normal deliveries.

We currently do not offer shipping to the United States or the EU, but we are working hard to expand internationally. Sign up for our newsletter to be notified as soon as shipping becomes available.

Missing or damaged product:

If you've received any damaged or missing items, please let us know within 48 hours of delivery. After that time, we might not be able to process returns or refunds. Please include your order number and clear photos of the issue so our team can assist you swiftly.

Product Quality:

We truly value the quality of our products, and in the rare event of a fault, defect, or damage, please don't hesitate to reach out to our support team. Please keep in mind that we'll need you to contact us within 30 days of your purchase so we can help.

We know finding the right skincare can be a journey since everyone's skin is different. We're here to help with any questions about how you are finding the results of The Fix.

Missing deliveries:

If you can't locate your parcel, please get in touch so we can start an investigation with the courier. Depending on the courier, investigations can take up to 10 working days to wrap up.

Please note that any UK orders reported missing or stolen need to be reported within 14 days from dispatch date. Any requests made after this timeframe can't be guaranteed a resolution. Until a missing package has been returned to us or officially declared lost, we're unable to reship or refund the order.

We look at each report on a case-by-case basis. If the parcel shows as delivered with a Proof of Delivery (POD) or if you've requested a "Safe Place/Leave with Neighbour/Delivered with Consignee's Authority" with our courier, we're unable to issue a refund if these parcels go missing afterwards.

Change of mind:  

We stand behind the efficacy of our formulations. If you have used our product consistently as directed and do not see visible results, you are eligible for a 100% refund of the purchase price on your first qualifying order of that specific product.

Eligibility requirements:

Customers must use the product consistently for at least 30 days before submitting a claim. 

Claims can be submitted from 30 days after the confirmed delivery date, up to and including 60 days after delivery, allowing adequate time to assess visible results through consistent use. 

Claims submitted before 30 days or after 60 days from the confirmed delivery date will not be eligible.
This applies exclusively to first-time purchases of an individual product or routine kit. Repeat purchases of the same item are not eligible.

Products must be used consistently according to the recommended application instructions provided on the packaging.

To request a refund under this guarentee you must contact customer care at customerservice@nipandfabthefix.com with your order number and the subject line: Guarantee Claim - [order number]. You must provide a brief description of your usage routine and the lack of results experienced.

If requested by our team, provide clear, dated before-and-after photos demonstrating consistent use over the minimum 30-day period.

Returns and bottle policy:

You are required to return the remaining product or empty packaging. Customers are responsible for return shipping costs. We recommend using a tracked postal service. 

Return address: The Fix By Nip + Fab Returns Department, BDM Logistics, Armada Point, 16 Armada Way, Beckton, London, E6 7AB.

Exclusions and limitations:

For multi-product kits, only the individual non-performing product is eligible for a pro-rated refund unless the entire set is proven ineffective. Limited to one guarentee claim per customer, household, and shipping address per calander year.

We reserve the right to decline claims if we suspect fraud, commercial resale, or bad-faith abuse of the guarantee.

Once your claim is approved (and the returned item received, if applicable), your refund will be processed within 7 to 10 business days. All refunds are issued exclusively to the original payment method used during checkout.